MIKE
HESS
OMD, New York, NY
Professional
• In 2004 Mike was appointed Director of Global Research
and Communication Insights at OMD Worldwide. In this role, he is
responsible for guiding and shaping the development of OMD’s
research on a global basis. In 2005 and 2006 OMD partnered with
Yahoo! to conduct two frequently-referenced global studies. The
first, Truly, Madly, Deeply Engaged focused on global
youth and their media and technology usage habits. The 2006 study, It’s
a Family Affair, broadened this effort to the entire family
(and results revealed that today’s internet-using family
lives a 43 hour day due to multi-tasking.)
• Mike has also introduced a tool that links media research with advanced
analytics from marketing research called Market Structure Prospector, and frequently
consults with clients on the application of that tool to their target marketing.
• Before joining OMD, he was Senior Vice President/Chief Research Officer
with the NFO unit of the integrated TNS-NFO research firm. There he consulted
on various forms of survey research including advanced analytic techniques such
as conjoint analysis, volume forecasting, segmentation, virtual shopping designs
and the integration of Behavioral research with Attitudinal research. In addition,
he was the global expert for TNS in the understanding of how consumers make decisions
at Retail, and, in that role, developed models that linked consumer brand loyalty
to the retail shelf decision-process.
• Prior to TNS-NFO, Mike was with Promotion Decisions, Inc./Knowledge Networks,
where he focused on marketing mix modeling and volume forecasting. He has worked
at Chicago-based research firms ACNielsen/BASES, and Information Resources, Inc. Mike's
client-side experience includes Bristol-Myers Squibb (brand manager) and Clorox
(director of marketing research.)
Publications
• After initially co-authoring an article on human cognition in the Bulletin
of the Psychonomic Society, Mike switched to Marketing Science
and has written a number of works pertaining to the practitioner side of the
field. These include a handbook titled Short and Long-Term Effects of Advertising
and Promotion, commissioned
by the Association of American Advertising Agencies (AAAA) in March
2002. This work expands on an article he co-authored for the AMA’s
Marketing Research Magazine Summer, 2000. (The article has been
translated into several languages including Chinese and Danish.)
• Mike’s earlier research on "liking" in the copy testing
process was published in Advances in Consumer Research (vol.18)
and is frequently cited in journal articles on advertising effectiveness. His
work on single-source data and analysis is cited in John Phillip Jones' classic
textbook, When
Advertising Works as well as other texts such as State of the Art Marketing
Research (Blankenship, Breen and Dutka.)Subsequent articles
in Marketing News suggesting the better integration of Behavioral
and Attitudinal research have been referenced in publications
on the topic of Efficient Consumer Response, (ECR) and have
been re-published in internal corporate newsletters such as
the Gallup Cyberletter. His innovative work connecting psychographic
research to the internet in the health care space appeared
in the Council of Survey Research Organizations (CASRO) 2002
Annual Journal. The October, 2003 newsletter of the Graduate
Marketing Research Association at UTA contained Mike’s article
on the integration of POS research data into survey, scanner and
panel data sets.
• Most recently Mike was interviewed by USA Today for OMD’s analysis
of the Baby Boomer segment in an article that appeared in February, 2007. His
segmentation of the market for scientific products was written up at the Live
Science website, while a podcast of his interview with Radio
Tuck about the role research plays in a media company can be found
at the Dartmouth-Tuck site.
Industry
• A frequent speaker at conferences, Mike, a member of the Apollo project,
will present early results and their implications for ROI assessment
at the annual ARF conference in New York in April, 2007. In 2006
he participated as a panelist on the hot topic of DVRs and their impact on
television viewing at the Museum of Television and Radio.
• Mike currently co-chairs the Media Effectiveness Council for the ARF;
serves on the Apollo Steering Committee; and is Vice-Chair of the
CRE while leading its Steering Committee.
• He has lectured on survey research techniques, new product volume forecasting,
test marketing, retail point-of-sale research and market segmentation
at over two dozen universities, and has led executive seminars
at the BASES/Burke Institute and at IRI University, which he helped create
in the mid-1990s. Mike was also appointed to the editorial review boards for
an ARF handbook on scanner data, Keys to Fact-Based Decision Making,
as well as a textbook
on in-store retail advertising methods, Point-of-Purchase Advertising.
He has also served as an expert witness in a case involving promotion
evaluation.
Academic/ Personal
• Mike earned his MBA from the Wharton School of the University of Pennsylvania,
has an MA in experimental psychology from Columbia University and
a BS (Honors) in Psychology from Loyola University of Chicago.
• He has taken additional coursework in the Philosophy of Science at the
University of Chicago, in German language and literature at the
Goethe Institute, in Spanish at the Arroyave Academy of Languages,
and in French at the Alliance Francaise and the Arroyave Academy.
Mike is fluent in German, conversational in Spanish and has a reading knowledge
of French; he has translated technical material from each of these languages
into English.
|